T.C. SAĞLIK BAKANLIĞI İzmir İl Sağlık Müdürlüğü Dikili Devlet Hastanesi

T.C. SAĞLIK BAKANLIĞI İzmir İl Sağlık Müdürlüğü Dikili Devlet Hastanesi

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Patient Rights and Responsibilities

Updated: 11/01/2020

Studies and researches on patient rights have increased rapidly. Different perspectives, new ideas and approaches are emerging day by day. Besides, patient rights violations are continuing. The Directive on Patient Applications has been prepared and implemented.
   With this directive, our patients are not violated, informed and informed at every stage, their confidentiality is respected, they receive all kinds of medical treatment without any discrimination, they can choose and change their physician and institution, they know the identity and title of the health care provider, It is aimed to provide a health service in which it receives an environment, respecting its beliefs, receiving friendly, polite, compassionate service, accepting visitors during the period of hospitalization and having a companion.
   The aim of the application initiated by our Ministry is to determine the principles and procedures for preventing the violations of patient rights in health facilities and the problems arising from them, increasing the quality of health services, providing health services in a manner appropriate to human dignity and protecting the patients from violations of rights and using legal protection methods when necessary. OUR PRINCIPLE IS THE TRANSITION FROM THE ORGANIZATION OR EMPLOYEE ORIENTED HEALTH SERVICE DELIVERY APPROACH TO "PATIENT AND PARTICIPANT" ORIENTED SERVICE DELIVERY APPROACH.
     The Patient Rights Unit and the Patient Rights Board were established in November 2010 and started its duty.
     Patients and their relatives can apply in three ways
    1- Patient Rights Unit in our hospital,
    2-SABIM phone number 184 of the Ministry of Health,
    3-Ministry of Health http://sbu.saglik.gov.tr/extras/hastahaklari/giris.html web page can make applications

Because human being is only human, he takes his birth to the world by gaining some natural rights. The concept of rights is a universal concept. In short, the right; It can be defined as yetki the authority granted by the rules of law to persons ’.

Human rights were first recognized in England in 1215. It was officially published in the late 18th century by the American Declaration of Rights and the 1789 French Universal Declaration of Human and Citizen Rights. With the establishment of the United Nations, human rights became universal. The Universal Declaration of Human Rights was published. According to this; everyone is free, honorable, equal rights.

In short, human rights; it is possible to describe that all people are equal and free from birth in every aspect. This freedom was balanced by the obligation to respect and respect the rights of others. There are various human rights. Patient rights are one of the basic human rights.

1) General use of the service:

Utilization of health services within the framework of justice and equity principles. He has the right to receive services regardless of race, language, religion and sect, gender, philosophical belief, economic and social situations.

2) Information and requesting information:

He has the right to learn about all kinds of health services and facilities and to request oral or written information about his health status.

3) Selecting and changing health care facilities and staff:

He has the right to choose and change the health institution and to benefit from the health services provided in the health facility he has chosen, and to choose and change the identities, duties and titles of the physicians and other health professionals who provide health services.

4) Privacy:

They have the right to receive all kinds of health services in a confidential environment.

5) Rejection, stop and consent:

He has the right to refuse treatment, to request his cessation, to obtain his consent in medical interventions and to benefit from the service within the framework of consent.

6) Security:

To receive health care in a safe environment,

7) Fulfillment of religious duties:

The health facility has the right to fulfill its religious obligations in line with the means and measures taken by the administration.

8) Respect for human values, respect and comfort:

Respect, care and care, in a friendly, gentle, compassionate environment, all kinds of hygienic conditions provided all kinds of noisy and disturbing factors have the right to receive a health care service.

9) Visiting and having companions:

He has the right to accept visitors within the framework of the procedures and principles determined by the health facilities and to have a companion within the scope of the legislation and health facilities and if the physician deems appropriate

10) Right to appeal, complaint and litigation:

In case of violation of their rights, it has the right to use all kinds of applications, complaints and litigation rights within the framework of the legislation.

Your Responsibility

Recently, the concept of “Patient Responsibility yanında has emerged in addition to patient rights. The content and scope of this concept has not yet been established. However, in general, it can be described as the duties and obligations that the patient has to fulfill before and after applying to a health institution. It is possible to dimension the patient's responsibilities. We can briefly list the items as follows:

1. General Responsibilities

1.1. People should do their best to take care of their health and follow the advice given for a healthy life.

1.2. The person can give blood or donate organs if appropriate.

1.3. In simple cases, people should take care of themselves.

2. Social Security Status

In 2.1.Has; health, social security and personal information.

In 2.2.Has; health card (Bağ-Kur, Green Card, etc.) must be timely.

3. Informing Health Workers

In 3.1.Has; complaints, previous illnesses, whether they have received any inpatient treatment, if any, medications that are still in use and all health-related information should give full, complete.

4. Adherence to Hospital Rules

4.1. Patient; must comply with the rules and practices of the health institution

The patient should comply with the referral chain determined by the Ministry of Health and other social security institutions.

When 4.2.Hast; and is expected to cooperate with health care workers during the treatment, care and rehabilitation process.

In 4.3.Has; If you are using a health facility with an appointment, you must comply with the date and time of the appointment and notify the place of the changes.

4.4. Patient; respect the rights of hospital staff, other patients and visitors.

4.5. Patient; hospital supplies.

5. Adherence to Treatment Advice

In 5.1.Has; treatment and medication advice and ask for places they cannot understand.

When 5.2.Hast; In case of failure to comply with the recommendations related to the treatment of the disease should notify the health care worker.

The patient should state whether he / she understands correctly the health care and post-discharge care plan as expected.

In 5.4.Has; he is responsible for the consequences of his rejection of treatment or failure to comply with the recommendations.